Last updated: August 2026
Smart TV Repair Services (“we,” “us,” “our”) operates smarttvrepairservices.in and provides at-home TV repair services across Pune. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.
1. Information We Collect
When you book a service through our website, WhatsApp, or phone, we may collect:
- Name
- Mobile number
- Address (for home visit scheduling)
- TV brand and description of the issue
- Communication history (calls, WhatsApp messages, form submissions)
We do not collect payment card details through this website. Payments are collected in person by our technician or through standard payment methods communicated at the time of service.
2. How We Use Your Information
We use the information you provide to:
- Schedule and carry out your home visit and repair
- Contact you regarding your booking, quotation, or service status
- Improve our services and respond to queries or complaints
- Send you service reminders or offers, where permitted
We do not sell or rent your personal information to third parties.
3. Information Sharing
Your information may be shared only with:
- Our technicians, to carry out the service you requested
- Service providers who help us operate our business (e.g., call/booking tools), under confidentiality obligations
- Authorities, where required by law
4. WhatsApp and Call Communication
If you contact us via WhatsApp or phone, standard data practices of WhatsApp/your telecom provider apply in addition to this policy. Messages you send us are used solely to process your service request.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your information for as long as necessary to provide services, maintain warranty records, and comply with legal obligations.
7. Your Rights
You may contact us at any time to:
- Request a copy of the information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal and warranty record-keeping requirements
8. Cookies
Our website may use basic cookies to improve browsing experience and measure ad performance (e.g., Google Ads). You can disable cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us at:
Smart TV Repair Services
Phone: 080-4713-7385
Website: smarttvrepairservices.in
Service area: Pune (PMC area)